We warrant to you that all goods manufactured or supplied by us will be free from defects in material and workmanship subject to terms and conditions of this warranty.

The period of this warranty is 12 months from the date of purchase for all goods for normal use and service.

This warranty does not apply to goods purchased as clearance and/or sale items with pre-existing defects. You must inspect clearance and sale items carefully before purchase, as these goods are accepted as being purchased “as is”.

We will repair or replace, at our option, any goods that are defective by reason of faulty workmanship or defective materials. Some replacement parts may be subject to availability and may differ from those originally supplied. In this instance, replacement parts will be of a comparable nature, with functionality equivalent to the original part. Repaired or replaced goods or parts carry only the unexpired portion of the original warranty period.

Only goods used for normal residential purposes are covered by this warranty. This warranty is not transferable. In addition, this warranty does not cover:

  • normal wear and tear; and
  • (b) anything that is a result of a natural characteristic of the material used; and
  • (c) damage or defect caused by abuse, alteration, misuse, incorrect assembly, incorrect installation, storage or inappropriate handling; and
  • (d) all plumbing and electrical products which are not installed by a qualified tradesperson; and
  • all defects caused as a result of your failure to follow the care instructions.

If the goods you purchased exhibit a defect covered by this warranty within the warranty period, you must contact us and produce the original purchase receipt as proof of purchase for all claims under this warranty.

All repair or replacement parts and/or goods will be at our expense, but you will be liable for all other expenses, including but not limited to the cost of removal, transportation, reinstallation, communication and any special service requested by you, such as labour.

Our bespoke and custom-made upholstered furniture is handmade, so no two pieces are exactly alike. Variations in colour, shading, texture, shape and grain are inherent features. No two items are perfectly alike so that every single piece is one-of-a-kind. Similarly, variations may occur in colour and finish on painted surfaces, such as stained and lacquered timber.


Custom Furniture Warranty 

Your purchase is covered by a 10 year warranty.

The warranty encompasses the frame and manufacture of your item of furniture when used in a normal domestic situation. The warranty does not cover bed mechanisms, seat and back inserts, fabric or leather. (These items have their own warranties and James Said is happy to refer any problems with these items to the relevant suppliers.)

The warranty also excludes any damage caused by accident, misuse, negligence or neglect, nor does it cover normal wear and tear. This warranty only applies to the original purchaser of the item of furniture, (i.e. the person who first purchased the items from our accredited clients), and is not transferable or assignable.

With use it is natural for some fabrics and leathers to develop ‘comfort creases’ and for filling materials to soften and flatten to conform to body shapes. These are not considered manufacturing defects. Any unauthorized attempt to repair an item of James Said furniture will render the warranty null and void.