Returns Policy

Damaged Products.

James Said has very high standards for all pieces in our range. We source products from around the world, many of which are handcrafted by expert artisans. These products may exhibit variations in finish, which is not a cause for alarm, as these variations reinforce the handcrafted and unique nature of each piece.

In the rare instance in which one of our pieces may have arrived in an unsatisfactory condition, any faults or damage should be noted on the James Said delivery document provided by our delivery specialists. We request that you please send an email to James Said at concierge@jamessaid.com.au on receiving your order - please note James Said is open 7 days so you can contact us on any day. Your email should include the following information so that we can promptly resolve the issues:

  • yours or your customer's name
  • the sales invoice / delivery document number
  • your own photographs of the damage from close up and from a distance to indicate perspective. PLEASE NOTE: James Said deliveries are made by a third party contractor. The delivery drivers may take their own photographs but these are for their own records and are not always easily accessible to the James Said team.

We will then be in touch with you directly to facilitate a swift and satisfactory solution.

Should have have any questions about the finish of any of our products, please contact us at concierge@jamessaid.com.au.

Warranties.

James Said extends a 12 month warranty on all products purchased from the James Said website, unless otherwise specified.

Change of Mind and Cancellations.

James Said is confident that if you love our pieces as viewed on the James Said website, then you will be delighted with them once you receive your order.

Before finalising your selection, please feel free to ask our Sales Team (concierge@jamessaid.com.au or 1800 077 704) for fabric and finish samples, additional photographs or videos, and interior design advice to ensure your selections are perfect for your home or office (or if in Perth, please visit our showroom).

If, after placing your order, you do have a change of mind or wish to cancel part of your order, please contact us immediately at concierge@jamessaid.com.au or on 08 3610 3615. We will assess each application on its own merit as we need to consider whether we have imported products on your behalf, and so we can determine the delivery status of the pieces.